South African Airways UK Contact Number

Mentioned below is the South African Airways UK contact number, email address, fax number and office address for all departments, they have a dedicated call center for their UK customers available in English and other local African languages.

0844 375 9680

We divided all of the airline’s contact details according to their departments below.

About SAA

Founded in 1934, South African Airways is the national airline and flag carrier airline of Republic of South Africa (RSA). It is one of the oldest airlines in Africa, when founded it was named as Union Airways and later was fully taken over by the South African government and full control was given to  South African Railways and Harbour Administration, it was later renamed as South African Airways. Skytrax ranked it as a 4-star airline and the best airline in Africa. SAA also has an honor of being the first non-Saudi airline to operate direct flights to Medina, this allowed the African Muslims to perform Hajj and Umrah with less traveling time and money. The airline is based at O.R. Tambo International Airport in Johannesburg and flies to 42 cities worldwide from its hub, its most famous routes are London, Frankfurt, Cape Town, Hongkong, Perth, Harare and Sao Paolo. The airline has a mixed fleet of 57 aircraft out of which 48 are Airbuses and 9 are Boeings. SAA is a member of Star Alliance and also has codeshare agreements with some major carriers like Emirates, Qatar Airways, Etihad Airways, Air Seychelles, Lufthansa, RwandAir, Mango, EgyptAir, Air Canada, Air China, Swiss Airlines, Virgin Australia, United Airlines and many others. To book flights you can contact their reservations department’s phone number mentioned above and if you’re looking to reach any other department you may find relevant details below.

South African Airways reservations number: 0208 576 5500.

Reservations fax number: 0208 576 5526.

Alternate reservations fax number: 0845 409 4590.

Res department email:

UK general enquiries number: 0208 576 5505.

Use these contact details for the date change and ticket refund regarding enquiries as well.

South African Airways London Office Contact Details

In this section, you will find telephone numbers and other details for all departments i.e. group booking, date change, refunds, general inquiries, voyager, baggage, customer care, administration, ticket office and cargo office.

South African Airways London office number: 0844 375 6980.

Alternate telephone number: 0208 576 5555.

London Office Address: Terminal 2, the Queen’s Terminal, London Heathrow Airport, Hounslow, TW6 1EW.

Office Timings: Daily open from 15:00 to 20:30.

Sales team email address: 

London Administrative Office address: 5th Floor, 1 Farriers Yard, 77 Fulham Palace Road, London, W6 8JA.

Note: This office is not open to public.

SAA Heathrow Airport Office Number: 0208 897 3645.

Heathrow Office fax number: 0208 564 9245.

Address: Room LO.0121, Terminal 2, the Queen’s Terminal, London Heathrow Airport, Hounslow, TW6 1EW.

Office Timings: Open daily from 06:00 to 22:00.

Note: This office is not open to public.

Customer Care Department

UK customers who wish to register a complaint regarding their flights can contact the airline on below customer services numbers.

SAA Customer care number: 0208 576 5505 select option 2 after dialing this number.

Fax number: 0208 576 5526.

Customer care email:

Baggage Department

If you wish to report a baggage which has been delayed or trace an already reported delayed baggage please dial: 0844 375 4256. The opening hours for this department are from 08:00 to 19:30 on Monday to Friday, closed on Saturday, Sunday and Public Holidays. This department only deals with the post travel baggage enquiries and not with the baggage allowance related questions.

Group Booking Contact

If you are a group of 10 or more than 10 passengers you can use below contact details.

South African Airways group booking number:  0208 576 5555 select option 1 for group bookings.

Fax number: 0208 576 5526.

Group bookings department email:

Alternate email:

Opening hours: 08:00 to 19:30 on Monday to Friday, closed on public holidays.

Voyager Department (Frequent Flyer Program)

Voyager is the frequent flyer program of South African Airways you can reach the department on their customer support number below.

Voyager phone number: 0844 412 4802.

Alternate Voyager number for UK customers: 0208 576 5501.


Opening hours: 08:00 to 19:30 on Monday to Friday.

Closed on public holidays.

Cargo Office Details

Contact the airline by either calling them or sending them a fax on below numbers.

UK cargo office phone number: 0203 837 9820.

Cargo fax number: 0203 837 9821.


Please note that we are not associated with the airline by any mean. The South African Airways UK contact details available here are gathered by our experienced team but still, if anyone finds any discrepancy in these details, please inform us here so we can update them.